Consumer Protection Rules 2020
Customer Grievance Redressal Mechanism
Three-tier grievance matrix for prompt consumer dispute resolution
Level 1: Customer Support Helpdesk
For any queries regarding product availability, instalment schedules, or delivery status, please contact our support team:
Toll-Free Helpline: 1800-202-8899 (Mon–Sat, 9:00 AM to 7:00 PM IST)
Support Email: support@starlinkgoods.com
Resolution SLA: Within 48 business hours.
Level 2: Nodal Grievance Officer
If your grievance is not resolved satisfactorily at Level 1, you may escalate directly to our appointed Nodal Grievance Officer pursuant to the Consumer Protection (E-Commerce) Rules, 2020:
Officer Name: Rajesh K. Sharma
Designation: Vice President — Regulatory Affairs & Customer Experience
Email: grievance@starlinkgoods.com
Office Address: StarLink Goods Pvt Ltd, Plot No. 42, Okhla Industrial Area Phase III, New Delhi - 110020, India
Acknowledgment SLA: Within 48 hours • Final Resolution SLA: Within 15 days.
Designation: Vice President — Regulatory Affairs & Customer Experience
Email: grievance@starlinkgoods.com
Office Address: StarLink Goods Pvt Ltd, Plot No. 42, Okhla Industrial Area Phase III, New Delhi - 110020, India
Acknowledgment SLA: Within 48 hours • Final Resolution SLA: Within 15 days.