Cancellation, Return & Refund Policy

1. Cancellation Prior to Fulfilment Dispatch

Customers enrolled in the 11-instalment plan may cancel their order at any point before warehouse dispatch. Upon cancellation:

• 100% of all settled instalment payments will be refunded to the original payment source (bank account, debit card, or UPI VPA).
• No penalty, cancellation fee, or documentation deduction will be levied.
• Any future scheduled instalments will be automatically cancelled.

2. 7-Day Replacement for Transit Damage / DOA

In the unlikely event of physical damage during transit or dead-on-arrival (DOA) defects, StarLink Goods provides a 7-Day Free Replacement Guarantee. Customers must notify support within 7 days of doorstep delivery with photos of the damaged unit.

3. Refund Processing Turnaround

Approved refunds are initiated via our automated payment gateway within 24 business hours and typically reflect in the customer's account within 5 to 7 banking days depending on the issuing bank.